Replace Your Pass



Apply for a Pass



Replace Your Pass



Use Your Pass



FAQs



Admin Resources



About Us
< Back to Program Overview

REPLACE YOUR PASS

If your Student Transit Pass is lost or stolen, here’s how to get a replacement:

Request a Replacement for AC Transit and Union City Transit-Served Schools
    • Online: Visit Clipper’s Customer Service page for assistance.
    • Phone: Call Clipper Customer Service at (877) 878-8883, Monday – Friday: 6:00 a.m. – 8:00 p.m., or Saturday and Sunday: 8:00 a.m. – 5:00 p.m.
    • Note: Your replacement card will be sent to your home address.
Request a Replacement for Wheels-Served Schools
    • Online: Complete a new application. Select “Replace my Student Transit Pass (existing pass holders)” when asked “How can we help you?”
    • Note: If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement.