You can get a replacement if your pass was lost or stolen. Here is how:
For AC Transit and Union City Transit-served areas
Replace your pass by phone or online:
- Online: Get help from Clipper online.
- Phone: Call Clipper Customer Service at (877) 878-8883.
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- Hours: Monday – Friday: 6:00 a.m. – 8:00 p.m., and Saturday and Sunday: 8:00 a.m. – 5:00 p.m.
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- Note: Mention that your card is a Student Transit Pass.
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- Your replacement card will be sent to your home address.
For Wheels-served areas
- Online: Fill out a new application. When asked “Does the student have an existing Youth Clipper card?”, select “No, the student enrolled in the program previously and needs a replacement card.”
- Note: If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement.